The Interstitial Problem
Why firms are buying AI and not changing — and what an innovation function has to do differently.
Legal technology spend is rising and the clients paying the bills are not seeing the benefit. The failure is not adoption — it is that the expensive friction sits in the seams between teams, where a request-driven intake process can never reach it. A method for discovering it, an account of one bridge it produced, and a candid section on the part that is still unsolved.
Papers are published when the engagement they came out of is far enough along to say something honest about it. If you want to be told when the next one goes up, say so.
We write it because we ran it.
The practice behind these papers is scoped engagement work — diagnosis, redesign, and delivery, with written accountability at every stage.